Shipping Information

At Aframay, we strive to ensure that your shopping experience is smooth, efficient, and reliable. Every order is carefully handled and shipped with attention to detail, reflecting the same care that goes into crafting our high heels. Please take a moment to review our delivery and return policies below.

Shipping Policy

We offer worldwide shipping on all Aframay products. Orders are processed within 1–3 business days after payment confirmation. Once dispatched, you will receive an email notification containing your tracking number and shipping details.

Delivery times vary depending on your location. Estimated delivery times:
• Domestic (within the same country): 3–7 business days
• International (other regions): 7–15 business days
Kindly note that delivery times are estimates and may be affected by customs inspections, local postal delays, or holiday seasons.

Shipping fees are calculated at checkout based on the destination and total order weight. Occasionally, promotional events may include free shipping offers — please refer to our homepage for updates. We do not take responsibility for incorrect addresses provided during checkout, so please ensure your details are accurate before completing the purchase.

Return & Exchange Policy

Your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, provided the item is in its original, unworn condition, with packaging and tags intact.

To initiate a return, please contact our customer service team at support@aframay.com or servicecenter@aframay.com. Please include your order number and reason for return. Our team will review your request and provide detailed instructions for the return process. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Once we receive your returned item and confirm that it meets our policy conditions, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. If you prefer an exchange, we will arrange for a replacement product to be shipped promptly.

Additional Information

Aframay is committed to delivering both quality and service. If your order arrives damaged or incorrect, please notify us within 48 hours of receipt so we can resolve the issue swiftly. We encourage you to retain your proof of postage for all returns until your refund or exchange has been confirmed.

For any additional inquiries or assistance regarding delivery, returns, or product information, feel free to contact us anytime at servicecenter@aframay.com. Our support team is available to help you with any questions or special delivery requests.

By placing an order with Aframay, you agree to the terms and conditions outlined in this Delivery Policy. We continuously improve our logistics process to make sure your heels arrive beautifully packaged, on time, and ready to step into elegance.